Privacy Policy

Tobacco House collects personal information needed to process and support orders, including your name, email address, phone number, billing and delivery address, order details, payment status, and customer support messages. We use this information to process orders, arrange delivery, verify age where required, prevent fraud, respond to customer enquiries, maintain website security, and meet legal or regulatory obligations. Payments are handled by third-party payment providers. Tobacco House does not store full card details. We may share necessary information with payment processors, delivery providers, age-verification or fraud-prevention providers, IT service providers, and authorities where required by law. We do not sell personal information. Basic cookies or analytics may be used to keep the website working, improve performance, and understand general site usage. To request access, correction, or deletion of your personal information where available under applicable law, contact us at admin@tobaccohouse.co.uk.