Shipping & Returns

Tobacco House provides order support and delivery information for adult customers purchasing cigarettes and tobacco products online. Orders are processed after payment has been received and any required age or fraud checks have been completed. Delivery options, costs, and estimated delivery times are shown at checkout where available. Delivery times are estimates only and may be affected by courier delays, address issues, customs checks, public holidays, or other circumstances outside our control. Customers are responsible for providing accurate delivery details. If an order cannot be delivered because incorrect details were provided, additional delivery charges may apply. If your order arrives damaged, incomplete, or incorrect, contact us as soon as possible with your order number and clear photos where relevant. Due to the nature of sealed age-restricted tobacco products, opened or unsealed items cannot be returned unless they are faulty, damaged, or incorrect. Orders may be cancelled before dispatch where possible. If an order cannot be completed because age verification fails, payment cannot be confirmed, stock is unavailable, or the order appears suspicious or fraudulent, the order may be cancelled and refunded where appropriate. Nothing in this policy affects your statutory consumer rights.